Championing BAL’s dedication to providing an exceptional client experience, Lorena focuses on initiatives that help clients have an effortless and meaningful journey with BAL. She collaborates with Firm Leadership and cross functional departments to enhance client experience. With over 15 years expertise in this area, Lorena drives change for the benefit of clients. She focuses on gathering and analyzing insight to ensure the firm is aligned with what clients want when they work with BAL.

Lorena has worked with BAL since 1988 and has extensive experience in Client Services, Immigration and Nationality Law and Human Resources. She applies her experience to all facets of client interactions in order to promote a consistent and exceptional client experience.

*This Berry Appleman & Leiden professional is not licensed to practice law.

Education & Admissions

San Francisco State University, Bachelor of Science in Business Administration